At LEO-24, we maintain strict quality control standards. Due to the sensitive nature of certain health and personal-use products, we may not accept returns on opened or used items.

If your order arrives with missing, incorrect, or damaged items, please contact us within 7 days of delivery at [email protected]. Our dedicated customer support team will review your case and arrange a replacement or refund where applicable.

If you need to cancel an order, please email us before it has been shipped. Once the shipment has been dispatched, cancellations may no longer be possible.

In accordance with the Consumer Protection Act (CPA) of South Africa, customers may have the right to return defective goods within 6 months of purchase. If a product is found to be defective, you may be entitled to a repair, replacement, or refund.

For any questions regarding your order, please contact us at [email protected]. We are committed to assisting you promptly and professionally.

Thank you for choosing LEO-24.